Our Commitment

At [Your Florist E-Shop Name], we are dedicated to providing you with the freshest and most beautiful floral arrangements. If you are not completely satisfied with your purchase, we are here to help.

Refund Policy

• Eligibility for Refunds:

  • Refund requests must be made within 48 hours of delivery.
  • To be eligible for a refund, the product must be unused and in the same condition that you received it.

• Process:

  • Contact our customer service team at [Your Contact Email/Phone Number] with your order number and a brief description of the issue.
  • Once your request is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] days.

Return Policy

• Eligibility for Returns:

  • Returns are accepted for non-perishable items such as vases and accessories within 7 days of delivery.
  • The item must be unused and in the original packaging.

• Process:

  • Contact our customer service team at [Your Contact Email/Phone Number] to initiate a return.
  • Once your return is approved, you will receive instructions on how to return the item.
  • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately at [Your Contact Email/Phone Number] with your order number and photos of the damage. We will arrange for a replacement or refund as quickly as possible.

Non-Returnable Items

Certain items are non-returnable, including:

• Custom bouquets and arrangements
• Perishable goods (flowers, plants, etc.)

Contact Us

If you have any questions about our refund and return policy, please contact us at [Your Contact Email/Phone Number].

Door-to-door delivery, Hong Kong Only