Our Commitment
At [Your Florist E-Shop Name], we are dedicated to providing you with the freshest and most beautiful floral arrangements. If you are not completely satisfied with your purchase, we are here to help.
Refund Policy
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Eligibility for Refunds:
- Refund requests must be made within 48 hours of delivery.
- To be eligible for a refund, the product must be unused and in the same condition that you received it.
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Process:
- Contact our customer service team at [Your Contact Email/Phone Number] with your order number and a brief description of the issue.
- Once your request is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] days.
Return Policy
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Eligibility for Returns:
- Returns are accepted for non-perishable items such as vases and accessories within 7 days of delivery.
- The item must be unused and in the original packaging.
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Process:
- Contact our customer service team at [Your Contact Email/Phone Number] to initiate a return.
- Once your return is approved, you will receive instructions on how to return the item.
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately at [Your Contact Email/Phone Number] with your order number and photos of the damage. We will arrange for a replacement or refund as quickly as possible.
Non-Returnable Items
Certain items are non-returnable, including:
- Custom bouquets and arrangements
- Perishable goods (flowers, plants, etc.)
Contact Us
If you have any questions about our refund and return policy, please contact us at [Your Contact Email/Phone Number].
